Your site, looked after.
Managed hosting, ongoing maintenance, and security — so what we built (or what you brought us) keeps working.
This page is intentionally low-energy. Most visitors who land here already know they need this — they need to know we offer it, not to be sold on the category.Three pillars. One partner.
Managed Hosting
- Uptime monitoring and SLAs
- Performance tuning and scaling
- SSL, CDN, and DNS managed
- Staging environments where you need them
Maintenance
- Core, plugin, and dependency updates
- Automated backups with tested restores
- Uptime and error monitoring
- Quarterly health reviews
Security
- Patching on emergency cadence
- Malware scanning and removal
- Access auditing and hardening
- Incident response when it matters
One team. One number to call. No finger-pointing.
Most "site down" emergencies aren't really emergencies — they're communication problems. Hosting blames the plugin, the plugin blames the theme, and you spend a Tuesday afternoon on hold. With ongoing support from Generation Web, there's one team responsible end-to-end.
Two audiences. Same support.
Existing clients
If we built it, we should keep it running well. Ongoing support is the default for new Generation Web builds — and the cleanest path for older builds we've shipped.
Sites we didn't build
You inherited a site that needs a real maintenance plan? We do takeover engagements — audit, stabilize, then run it the way it should have been run all along.
Three tiers. Custom available.
Essential
- Managed hosting
- Monthly updates
- Daily backups
- Email support, next-business-day
Pro
- Everything in Essential
- Weekly updates & security patches
- Real-time uptime monitoring
- Priority support, 4-hour response
- Quarterly health review
Enterprise / Custom
- Everything in Pro
- Custom SLAs and incident response
- Dedicated account contact
- Performance and security audits
Frequently asked
Do I have to host with you to use maintenance?
No — we can run maintenance and security on sites hosted elsewhere. We'll be honest about what we can guarantee given the hosting setup you have.
What happens during a security incident?
You get one number. We isolate the issue, restore from clean backups if needed, patch the underlying cause, and send you a written incident report when it's done. No drama, no finger-pointing.
Can you take over a site you didn't build?
Yes — that's a regular engagement for us. We start with an audit, fix anything urgent, and then bring it onto the same care cadence as builds we shipped.
How fast do you respond?
Depends on tier. Essential: next business day. Pro: 4-hour response, business hours. Enterprise: per SLA, including 24/7 critical-incident response.
Talk to our support team.
Already a client? Use your priority support channel. New here? Send us a note and we'll set up a 20-minute call to talk through what your site needs.